Order Help
Can I change or cancel my order?
We process all orders within 24 hours, so please let us know within that timeframe if you need to modify or cancel your order. Once a label is printed, no changes or cancellations can be made, even to the shipping address.
Can I place a hold on my order?
We’re happy to hold orders for a maximum of two weeks. Any longer than that and the plant probably won’t fit in the box anymore.
What's your 30 Day Happiness Guarantee?
We guarantee you will receive a healthy and happy plant from us! If your order arrives damaged or if there is any other issue, our 30 Day Happiness Guarantee has you covered. It applies to plants, planters, and merchandise. Just send us a note within
Do you accept returns?
We don't accept returns. Instead, every order is covered by our 30 Day Happiness Guarantee, including plants, planters, and merchandise. If anything arrives damaged or isn't right, send us a note within 30 days of receiving your order, along with pic
I reached out but haven't heard back. Help!
We’re real humans with plants of our own to take care of, so sometimes customer inquiries will take a little longer to receive a response. We aim to always respond within one business day, but are active on weekdays from 10AM to 6PM EST. The quickest
Are all products eligible for sales and discounts?
All products are eligible for discounts except for subscription boxes.