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What should I do if my shipment label was created but the order hasn't been shipped yet?
We understand how concerning it can be when a shipping label is created, yet the kit shows no movement. This occurrence is not typical, and we sincerely apologize for any inconvenience. If this happens, please rest assured that our team is working ti
Can I exchange plants in my assortment box order?
If you would like to exchange plants from your assortment box for more variety, our customer service team is happy to discuss exchange or substitution options available to suit your preferences. Please contact us with your order details, and we will
How can I take care of a Calathea plant?
Calathea plants can be a bit finicky but thrive with the proper care:. With these conditions, your Calathea can be a beautiful addition to your home.
What happens when an item I ordered is out of stock after the order was placed?
On rare occasions, an item may become out of stock after you've placed an order. If this happens, we will notify you of the issue and discuss alternative options, such as waiting for the restock, switching to a similar product, or processing a refund
Will my subscription automatically renew after the designated period?
No, our subscriptions do not automatically renew once the designated period concludes. When a subscription is fully paid, it is marked as expired in our system to prevent additional charges. You will receive all items included in your subscription, a
Do your plant pots have drainage holes?
Yes, our plant pots, whether they are Grow pots or Classic Planters, come with drainage holes. This feature is essential to prevent waterlogging and ensure healthy plant growth by avoiding overwatering and root rot issues.