Hey Rooted

We guarantee you will receive a healthy and happy plant from us! If your order arrives damaged or if there is any other issue, our 30 Day Happiness Guarantee has you covered. It applies to plants, planters, and merchandise.Just send us a note within 30 days of receiving your order, along with pictures of the problem, to <a target="_blank" rel="noopener noreferrer" href="mailto:hello@heyrooted.com">hello@heyrooted.com</a>, and we&apos;ll take care of you right away. If we cannot send an exact replacement, we will work with you to get another similar item as soon as possible that meets your needs.Please note: unfortunately, we do not offer refunds or replacements for cold damage if you do not add winter packaging to your order.

We guarantee you will receive a healthy and happy plant from us! If your order arrives damaged or if there is any other issue, our 30 Day Happiness Guarantee has you covered. It applies to plants, planters, and merchandise. Just send us a note within

What's your 30 Day Happiness Guarantee?

FAQs

Order Help

Air Plants (Tillandsia)

Alocasias

Anthuriums

Begonias

Bird of Paradise

Bromeliads

Calatheas (Peacock plant, Orbit Peacock plant, etc.)

Ceropegia (String of Hearts)

Chlorophytums (Spider Plants)

Christmas Cactus

Coffee Plant

Crotons

Dracaenas (Bicolor Dragon Tree, Madagascar Dragon Tree, etc.)

Ferns

Ficus (Ruby Rubber Tree, Fiddle Leaf Fig, Rubber Tree 'Burgundy', etc.)

Hoyas

Marantas (Prayer Plants)

Palms

Peace Lily

Peperomias (String of Turtles, Baby Rubber Tree, etc.)

Philodendrons

Pothos

Sansevieria (Snake Plants)

Tradescantias

ZZ Plants

By Plant Family (A-Z)

5 Common Plant Care Issues and How to Solve Them

5 Common Causes of Brown Leaves

How to Check for Pests

General Plant Care

You Just Ordered a Plant. Now What?

Just Received Your First Rooted Plant?

Cactus Potting Guide

General Cactus Care

Jungle Cactus Care (Fishbone Cactus, Sharktooth Fern, etc.)

Cactus Care + Cutting Potting Guide

Herbs

Fig Tree

Banana Tree

Olive Tree

Citrus Trees (Calamansi Bush, Key Lime Tree, Meyer Lemon)

Guava Tree

Cherry Tree

Blueberry Bush

Kiwi Tree

Grape Vine

Raspberry Bush

Tea Plant

Blackberry Bush

Edible + Herb Plant Care

Bonsai Plant Care

Bonsai Care

PLANT CARE 🌿

Identifying Plants From an Assorted Bundle

Identifying Plants From a Subscription

HELP IDENTIFYING A PLANT 🔍

Making Changes to an Order (updating shipping address, removing/adding items, etc.)

Canceling an Order

Putting an Order on Hold

Discounts + Coupons

ORDERS 🌱

Help! I put in the wrong shipping address.

Where do you ship?

Which service do you use to ship?

Where We Ship From + Where We Can Ship To

Cost of Shipping + Shipping Services Used

Shipping + Transit Times

Expedited Shipping

SHIPPING 📦

How does it work?

What if my order arrives with bugs?

Winter Packaging

30 DAY GUARANTEE

Just received my plants! Why do they look sad?

My plant looks different from the pictures.

I have no idea what plant I have.

What if I received a plant that's broken or damaged?

Something’s wrong with my plant!

I’m scared of killing plants. What do I do?

Why are some of my leaves discolored?

What if my plant arrives with pests?

My plant is excessively droopy—what’s up?

Plant Care

Can I make a gift order?

Can I send a note in my gift order?

Where will my gift note be included?

Will the recipient know how much I spent?

How do gift cards work?

Gifting

Can I change or cancel my order?

Can I place a hold on my order?

Do you accept returns?

I reached out but haven't heard back. Help!

Are all products eligible for sales and discounts?

What should I do if my shipment label was created but the order hasn't been shipped yet?

What's your 30 Day Happiness Guarantee?Updated 14 days ago