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Plant Care

Just received my plants! Why do they look sad?

Plants are living, breathing organisms and may need some sunlight, water, and light pruning to recover from the shipping process. It can take some time for them to adjust to their new homes, but if they don't bounce back within 3 to 5 days, reach out

My plant looks different from the pictures.

All plants are different, just like us. There can, and will be, differences in color, size, growth, and maturity. We will always do our best in sourcing and growing the highest quality plants for you, but there definitely will be variations. Uniquene

I have no idea what plant I have.

On your packing slip, you will find keywords to help you identify your plant. From there, you can access its care by scanning the QR code that came in your box, which will bring you directly to our Plantopedia. Received a bundle or purchased it elsew

What if I received a plant that's broken or damaged?

If your plant is exhibiting slight damages, such as leaf tears or bruising, don’t freak out! Shipping can be rough on plants, but they are incredibly tough creatures that will bounce back with proper care. If you believe that the damage is severe and

What if my plant arrives with pests?

When it comes to pest-prevention, trust that we do all in our power to keep our plants bug-free. Still, mother nature can sometimes find a way. If your plant ever comes with unwanted friends, isolate it immediately and email us at [email protected]

Something’s wrong with my plant!

Don't freak out! Email photos and a quick blurb to [email protected]. We usually respond within one business day.

I’m scared of killing plants. What do I do?

Plant care can be intimidating, but we promise, it’s easier than you think. Make sure to read the care tips provided on each page, or search for extensive information in our Plantopedia. You can also check out our blog for tips, tricks, and more. Pla

Why are some of my leaves discolored?

Plants can become stressed, and they also age — they’re just like us! Stress can stem from different areas of care and environment. Unlike us, they can't talk, so it's up to us to figure out what's bothering them.Yellowing leaves? Click here.Browning

My plant is excessively droopy—what’s up?

Does your plant look like it went out dancing until 4AM without staying hydrated? Unlike you, it doesn’t need Pedialyte—give it a thorough watering, and it’ll perk back up throughout the day. If it’s still droopy after 24 hours, let us know. Just mak