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Don't freak out! Email photos and a quick blurb to hello@heyrooted.com. We usually respond within one business day.

Something’s wrong with my plant!

FAQs

Plant Care

Air Plants (Tillandsia)

Alocasias

Anthuriums

Begonias

Bird of Paradise

Bromeliads

Calatheas (Peacock plant, Orbit Peacock plant, etc.)

Ceropegia (String of Hearts)

Chlorophytums (Spider Plants)

Christmas Cactus

Coffee Plant

Crotons

Dracaenas (Bicolor Dragon Tree, Madagascar Dragon Tree, etc.)

Ferns

Ficus (Ruby Rubber Tree, Fiddle Leaf Fig, Rubber Tree 'Burgundy', etc.)

Hoyas

Marantas (Prayer Plants)

Palms

Peace Lily

Peperomias (String of Turtles, Baby Rubber Tree, etc.)

Philodendrons

Pothos

ZZ Plants

Tradescantias

Sansevieria (Snake Plants)

By Plant Family (A-Z)

So you bought a plant...

Just Received Your First Rooted Plant?

Bonsai Care

Herbs

Fig Tree

Olive Tree

Banana Tree

Citrus Trees (Calamansi Bush, Key Lime Tree, etc.)

Guava Tree

Cherry Tree

Blueberry Bush

Kiwi Tree

Grape Vine

Blackberry Bush

Raspberry Bush

Tea Plant

Edible + Herb Plant Care

Cactus Potting Guide

General Cactus Care

Jungle Cactus Care (Fishbone Cactus, Sharktooth Fern, etc.)

Cactus Care + Cutting Potting Guide

5 Common Plant Care Issues and How to Solve Them

5 Common Causes of Brown Leaves

How to Check for Pests

General Plant Care

PLANT CARE 🌿

Identifying Plants From an Assorted Bundle

Identifying Plants From a Subscription

HELP IDENTIFYING A PLANT 🔍

Making Changes to an Order (updating shipping address, removing/adding items, etc.)

Canceling an Order

Putting an Order on Hold

Discounts + Promotions

ORDERS 🌱

Where We Ship From + Where We Can Ship To

Cost of Shipping + Shipping Services Used

Shipping + Transit Times

Expedited Shipping

SHIPPING 📦

How does it work?

What if my order arrives with bugs?

Winter Packaging

14-Day Guarantee

Just received my plants! Why do they look sad?

My plant looks different from the pictures.

I have no idea what plant I have.

What if I received a plant that's broken or damaged?

What if my plant arrives with pests?

I’m scared of killing plants. What do I do?

Why are some of my leaves discolored?

My plant is excessively droopy—what’s up?

Can I make a gift order?

Can I send a note in my gift order?

Where will my gift note be included?

Will the recipient know how much I spent?

How do gift cards work?

Gifting

Can I change or cancel my order?

Can I place a hold on my order?

What's your 14-Day Guarantee about?

Do you accept returns?

I reached out but haven't heard back. Help!

Are all products eligible for sales and discounts?

Orders

Help! I put in the wrong shipping address.

Where do you ship?

Which service do you use to ship?

When will my order ship?

How long does shipping take?

How much is shipping?

Are you able to guarantee delivery dates?

Can I get same day delivery or expedited shipping?

Can I ship my order to multiple addresses?

Can you ship to military addresses (APO/FPO/DPO)?

I never got my package!

Can you ship to PO Boxes

Shipping

Something’s wrong with my plant!Updated 2 years ago