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Making Changes to an Order (updating shipping address, removing/adding items, etc.)Updated 4 months ago

We process all orders within 24 hours, so please email hello@heyrooted.com letting us know within that timeframe if you need to modify your order. If you need to edit a shipping address, be sure to include the new correct shipping address in your message. Once a label is printed, no exceptions for item changes or cancellations can be made, even to the shipping address.

An order's shipping method can't be changed at all after being placed, so if you'd like to switch to expedited shipping, a new order will have to be made with it. To request a cancellation of the original order, email [email protected].

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