How does it work?Updated a year ago

At Rooted, we take great pride in the quality and health of our plants and understand the importance of your peace of mind when it comes to purchasing and caring for them. Our 14-day guarantee is designed to ensure that our customers receive plants in excellent condition and have ample time to assess their new addition. We believe that within this two-week period, any pre-existing issues with the plant would become evident, allowing us to address them promptly and efficiently.

While we understand that plants may sometimes face challenges beyond the 14-day window, it is important to acknowledge that factors such as improper care, inadequate environmental conditions, or other external circumstances can contribute to a plant's decline. These factors are beyond our control, and therefore, cannot be covered under our guarantee.

Our 14-day guarantee strikes a balance between providing reassurance to our customers and acknowledging the responsibility that comes with plant ownership. We encourage customers to follow the care instructions provided and reach out to our team of plant care experts for guidance in the event of any concerns. 

If things go awry within the first 14 days, don't worry – you can trust that we'll be there to help. Our dedicated team is committed to providing you with the support and guidance necessary to keep your plants thriving. That's our (green) pinky-promise.