Plant Care
Just received my plants! Why do they look sad?
Plants are living, breathing organisms and may need some sunlight, water, and light pruning to recover from the shipping process. It can take some time for them to adjust to their new homes, but if they don't bounce back within 3 to 5 days, reach out
My plant looks different from the pictures.
All plants are different, just like us. There can, and will be, differences in color, size, growth, and maturity. We will always do our best in sourcing and growing the highest quality plants for you, but there definitely will be variations. Uniquene
I have no idea what plant I have.
On your packing slip, you will find keywords to help you identify your plant. From there, you can access its care by scanning the QR code that came in your box. Received a bundle or purchased it elsewhere? No problem. Email us at [email protected]
What if I received a plant that's broken or damaged?
If your plant is exhibiting slight damages, such as leaf tears or bruising, don’t freak out! Shipping can be rough on plants, but they are incredibly tough creatures that will bounce back with proper care. If you believe that the damage is severe and
Something’s wrong with my plant!
Don't freak out! Email photos and a quick blurb to [email protected]. We usually respond within one business day.
I’m scared of killing plants. What do I do?
Plant care can be intimidating, but we promise, it’s easier than you think. Make sure to read the care tips provided on each page, or search for extensive information in our Help Center. Plant care is a journey, and we’ll be there with you every step
Why are some of my leaves discolored?
Plants can become stressed, and they also age — they’re just like us! Stress can stem from different areas of care and environment. Unlike us, they can't talk, so it's up to us to figure out what's bothering them. COMMON CAUSES:UnderwateringOverwater
What if my plant arrives with pests?
When it comes to pest-prevention, trust that we do all in our power to keep our plants bug-free. Still, mother nature can sometimes find a way. If your plant ever comes with unwanted friends, isolate it immediately and email us at [email protected]
My plant is excessively droopy—what’s up?
Does your plant look like it went out dancing until 4AM without staying hydrated? Unlike you, it doesn’t need Pedialyte—give it a thorough watering, and it’ll perk back up throughout the day. If it’s still droopy after 24 hours, let us know. Just mak