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Can I change or cancel my order?

We process all orders within 24 hours, so please let us know within that timeframe if you need to modify or cancel your order. Once a label is printed, no changes or cancellations can be made, even to the shipping address.

Can I place a hold on my order?

We’re happy to hold orders for a maximum of two weeks. Any longer than that and the plant probably won’t fit in the box anymore.

What's your 14-Day Guarantee about?

We guarantee healthy, happy plants. If they're severely damaged or die within 14 days of arrival, we'll take care of you. Send photos to [email protected] and we'll get you sorted. Please note: unfortunately, we do not offer refunds or replacements

Do you accept returns?

We don't accept returns on plants, accessories, supplies, or merchandise. However, if your plant or planter comes damaged, send us a note ASAP along with pictures of the damage to [email protected]. We’ll take care of you. Please note: unfortunatel

I reached out but haven't heard back. Help!

We’re real humans with plants of our own to take care of, so sometimes customer inquiries will take a little longer to receive a response. We aim to always respond within one business day, but are active on weekdays from 10AM to 6PM EST. The quickest

Are all products eligible for sales and discounts?

All products are eligible for discounts with the exception of subscription boxes, and products by NewMade LA, WallyGrow, Areaware, and Peach & Pebble.