Hey Rooted

<p>We understand how concerning it can be when a shipping label is created, yet the kit shows no movement. This occurrence is not typical, and we sincerely apologize for any inconvenience.</p><p>If this happens, please rest assured that our team is working tirelessly to ship your order as soon as possible. You should receive a tracking number and updates via email once your shipment leaves our facility. Please check your email for further updates. We appreciate your patience and understanding in such situations.</p>

We understand how concerning it can be when a shipping label is created, yet the kit shows no movement. This occurrence is not typical, and we sincerely apologize for any inconvenience. If this happens, please rest assured that our team is working ti

What should I do if my shipment label was created but the order hasn't been shipped yet?

Air Plants (Tillandsia)

Alocasias

Anthuriums

Begonias

Bird of Paradise

Bromeliads

Calatheas (Peacock plant, Orbit Peacock plant, etc.)

Ceropegia (String of Hearts)

Chlorophytums (Spider Plants)

Christmas Cactus

Coffee Plant

Crotons

Dracaenas (Bicolor Dragon Tree, Madagascar Dragon Tree, etc.)

Ferns

Ficus (Ruby Rubber Tree, Fiddle Leaf Fig, Rubber Tree 'Burgundy', etc.)

Hoyas

Marantas (Prayer Plants)

Palms

Peace Lily

Peperomias (String of Turtles, Baby Rubber Tree, etc.)

Philodendrons

Pothos

Sansevieria (Snake Plants)

Tradescantias

ZZ Plants

By Plant Family (A-Z)

5 Common Plant Care Issues and How to Solve Them

5 Common Causes of Brown Leaves

How to Check for Pests

General Plant Care

You just ordered a plant and you have no idea what to expect. We’ve all been there—it feels like a first date where you’re super excited about the person, but you could also throw up at any moment because you don’t want to ruin it. Here are a few ste

Just Received Your First Rooted Plant?

Cactus Potting Guide

General Cactus Care

Jungle Cactus Care (Fishbone Cactus, Sharktooth Fern, etc.)

Cactus Care + Cutting Potting Guide

Herbs

Fig Tree

Banana Tree

Olive Tree

Citrus Trees (Calamansi Bush, Key Lime Tree, Meyer Lemon)

Guava Tree

Cherry Tree

Blueberry Bush

Kiwi Tree

Grape Vine

Raspberry Bush

Tea Plant

Blackberry Bush

Edible + Herb Plant Care

Bonsai Plant Care

Bonsai Care

PLANT CARE 🌿

Identifying Plants From an Assorted Bundle

Identifying Plants From a Subscription

HELP IDENTIFYING A PLANT 🔍

Making Changes to an Order (updating shipping address, removing/adding items, etc.)

Canceling an Order

Putting an Order on Hold

Discounts + Coupons

ORDERS 🌱

Help! I put in the wrong shipping address.

Where do you ship?

Which service do you use to ship?

Where We Ship From + Where We Can Ship To

Cost of Shipping + Shipping Services Used

Shipping + Transit Times

Expedited Shipping

SHIPPING 📦

How does it work?

What if my order arrives with bugs?

Winter Packaging

14 DAY GUARANTEE

Just received my plants! Why do they look sad?

My plant looks different from the pictures.

I have no idea what plant I have.

What if I received a plant that's broken or damaged?

Something’s wrong with my plant!

I’m scared of killing plants. What do I do?

Why are some of my leaves discolored?

What if my plant arrives with pests?

My plant is excessively droopy—what’s up?

Plant Care

Can I make a gift order?

Can I send a note in my gift order?

Where will my gift note be included?

Will the recipient know how much I spent?

How do gift cards work?

Gifting

Can I change or cancel my order?

Can I place a hold on my order?

What's your 14-Day Guarantee about?

Do you accept returns?

I reached out but haven't heard back. Help!

Are all products eligible for sales and discounts?

Order Help

FAQs

Can I exchange plants in my assortment box order?

How can I take care of a Calathea plant?

What happens when an item I ordered is out of stock after the order was placed?

Will my subscription automatically renew after the designated period?

Do your plant pots have drainage holes?

What should I do if my shipment label was created but the order hasn't been shipped yet?Updated 9 days ago