Rooted logo
Rooted logo

All articles

I never got my package!Updated 4 months ago

If order tracking shows 'Delivered,' we ask that you please wait it out. Sometimes our shipping partners provide delivery notifications before the item was received, or sometimes it’s delivered to a neighbor in the same building but not the actual addressed recipient.

If it has been 3 days and is still a no-show, email us at [email protected] and we’ll get you set up with a replacement order.

Was this article helpful?
Yes
No