Hey Rooted

Plant care, order support, and more information to help you shop and order at Hey Rooted.

Hey Rooted Help Center

HELP IDENTIFYING A PLANT 🔍

ORDERS 🌱

SHIPPING 📦

14 DAY GUARANTEE

We understand how concerning it can be when a shipping label is created, yet the kit shows no movement. This occurrence is not typical, and we sincerely apologize for any inconvenience. If this happens, please rest assured that our team is working ti

We understand how concerning it can be when a shipping label is created, yet the kit shows no movement. This occurrence is not typical, and we sincerely apologize for any inconvenience.If this happens, please rest assured that our team is working tirelessly to ship your order as soon as possible. You should receive a tracking number and updates via email once your shipment leaves our facility. Please check your email for further updates. We appreciate your patience and understanding in such situations.

What should I do if my shipment label was created but the order hasn't been shipped yet?

If you would like to exchange plants from your assortment box for more variety, our customer service team is happy to discuss exchange or substitution options available to suit your preferences. Please contact us with your order details, and we will

If you would like to exchange plants from your assortment box for more variety, our customer service team is happy to discuss exchange or substitution options available to suit your preferences. Please contact us with your order details, and we will assist in creating a plant selection you love.

Can I exchange plants in my assortment box order?

Calathea plants can be a bit finicky but thrive with the proper care:. With these conditions, your Calathea can be a beautiful addition to your home.

Calathea plants can be a bit finicky but thrive with the proper care:<ul><li>Watering: Keep the soil evenly moist but not soggy. Allow the top inch to dry slightly before watering again, using filtered or distilled water as Calatheas are sensitive to fluoride and chlorine in tap water.</li><li>Humidity: These plants love higher humidity. Using a humidifier, a pebble tray with water, or grouping it with other plants can help.</li><li>Light: Provide bright, indirect light. Too much direct sunlight can scorch the leaves, while too little can slow growth.</li><li>Leaf Care: Trim away brown edges or damaged leaves to encourage new healthy growth.</li></ul>With these conditions, your Calathea can be a beautiful addition to your home.

How can I take care of a Calathea plant?

On rare occasions, an item may become out of stock after you've placed an order. If this happens, we will notify you of the issue and discuss alternative options, such as waiting for the restock, switching to a similar product, or processing a refund

On rare occasions, an item may become out of stock after you&apos;ve placed an order. If this happens, we will notify you of the issue and discuss alternative options, such as waiting for the restock, switching to a similar product, or processing a refund.We sincerely apologize for any inconvenience this may cause and appreciate your patience as we resolve this for you.

What happens when an item I ordered is out of stock after the order was placed?

No, our subscriptions do not automatically renew once the designated period concludes. When a subscription is fully paid, it is marked as expired in our system to prevent additional charges. You will receive all items included in your subscription, a

No, our subscriptions do not automatically renew once the designated period concludes. When a subscription is fully paid, it is marked as expired in our system to prevent additional charges. You will receive all items included in your subscription, and there is no need to manually cancel it.If you have any more questions or concerns about subscriptions, feel free to reach out to us for assistance.

Will my subscription automatically renew after the designated period?

Yes, our plant pots, whether they are Grow pots or Classic Planters, come with drainage holes. This feature is essential to prevent waterlogging and ensure healthy plant growth by avoiding overwatering and root rot issues.

Yes, our plant pots, whether they are Grow pots or Classic Planters, come with drainage holes. This feature is essential to prevent waterlogging and ensure healthy plant growth by avoiding overwatering and root rot issues.