ReturnsUpdated 8 months ago
Plants are friends, not just decor. That's why we honor the No-Friend-Left-Behind Policy.
We cannot accept returns for plant orders, and there's a good reason for it. Plants are living beings, and sending them back to our greenhouse puts them at risk of not surviving the return trip. Our goal is to ensure the health and well-being of these delicate green friends, so returning them simply isn't an option.
When it comes to accessories, supplies, or merchandise, returns are also a no-go. We put our heart and soul into curating high-quality products, so we're confident you'll love them as much as we do. Of course, if you encounter a severe quality issue with your purchase, please reach out to us within our 14-day Guarantee window. We care about your plant care journey and are committed to making it a successful one. Snap a picture and email us at [email protected], and we'll swoop in with a solution as fast as we can.